Articles from Mitel Networks Inc

Mitel, a global leader in business communications, today announced that Mitel CX has been selected as “Overall Customer Support Solution of the Year” in the 6th annual RemoteTech Breakthrough Awards program conducted by RemoteTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout technology companies, products and services empowering remote work and distributed teams around the globe.

Mitel, a global leader in business communications, announced its OpenScape Voice platform has been tested for interoperability and information assurance by the U.S. Department of Defense Joint Interoperability Test Command. Subsequently, it has been included as a certified local session controller on the DOD Information Network Approved Products List.

Mitel, a global leader in business communications, announced today that CRN®, a brand of The Channel Company, has recognized six leaders from the company’s sales, channel, and marketing teams on the prestigious Women of the Channel list for 2025.

Mitel, a global leader in business communications, today announced it has been honored by CRN®, a brand of The Channel Company, with a 5-Star Award in the 2025 CRN Partner Program Guide. This annual guide is an essential resource for solution providers seeking vendor partner programs that match their business goals and deliver high partner value.

Mitel, a global leader in business communications, today announced the upcoming general availability of its AI-powered customer experience (CX) management platform, Mitel CX. Mitel CX empowers organizations to deliver faster, personalized experiences by automating workflows and enabling seamless team collaboration, ensuring businesses can stay ahead of fast-changing consumer expectations. The company will demo Mitel CX this week at Enterprise Connect in Orlando, Florida, at booth #934.

Mitel Networks Corporation, (“Mitel” or “the Company”), a global leader in business communications, today announced it has entered into an agreement with an ad hoc group of its senior lenders (the “Ad Hoc Group”), certain junior lenders, and other key stakeholders to recapitalize its debt in a manner that best positions the Company to optimize its global operations and drive profitable and predictable growth.

Mitel, a global leader in business communications, today announced the findings of a new survey conducted by analyst research firm Techaisle, which uncovered organizations’ communication trends and challenges. The findings point to a pivotal shift in mid-market and enterprise communications strategies, with an overwhelming 92% of respondents prioritizing a hybrid communications model that ensures flexibility to deliver a consistent communications and collaboration experience across their organizations. The research is based on interviews with business and IT decision-makers in the US, UK, France, and Germany.

Mitel, a global leader in business communications, today announced that CRN®, a brand of The Channel Company, has named Steve Loebrich, Head of Channel and Distribution Sales and Steffen Kruger, Head of Global Partner Program, to the prestigious 2025 CRN® Channel Chiefs list, which recognizes the IT vendor and distribution executives who are driving strategy and setting the channel agenda for their companies.

Mitel, a global leader in business communications, today announced the appointment of Marco Landi as Group Vice President of International Sales. Landi will lead Mitel’s international sales team, including the EMEA and APAC regions. As a native Italian based in the UK, Landi brings an extensive international perspective and proven experience building successful sales teams, as Mitel meets increasing demand for hybrid communications systems across the globe.

Mitel, a global leader in business communications, enters 2025 ideally positioned to capitalize on growing market demand for flexible and secure hybrid cloud deployment models, especially in enterprise business communications.

Mitel®, a global leader in business communications, today announced its new AI-powered customer experience (CX) management platform, Mitel CX, designed to help organizations enhance customer engagement processes, drive employee efficiency, and exceed the growing expectations of today’s consumers.

Mitel®, a global leader in business communications, today announced it has been positioned as a Leader in the Aragon Research Globe™ reports for both Intelligent Unified Communications and Collaboration (iUC&C) and Intelligent Contact Center (iCC) for 2025. This is the first time the company has been identified as a Leader in both annual reports, showcasing Mitel’s unique position in the communications market and breadth of flexible, AI-assisted solutions designed to meet the evolving needs of the modern workplace.

Mitel®, a global leader in business communications, and Talkative, an innovative provider of AI customer service solutions, today announced an expanded partnership that will bring leading generative AI (GenAI) tools to Mitel’s contact center solutions designed to help organizations simplify daily workflows and elevate the customer experience.

Mitel®, a global leader in business communications, today announced that it is officially launching Mitel Critical Event Management (CEM) as part of its portfolio. Previously available under Unify as a bespoke offering, the solution will now be available for direct customers on a broader basis, with initial availability in the UK and Germany. The product gives organisations new emergency response capabilities and ensures business continuity in high-stress situations.

Mitel®, a global leader in business communications, today announced the global availability of Mitel Interaction Recording (MIR) Insights AI, which provides organizations with deeper business analytics by fully automating the analysis and categorization of recorded communications. Leveraging a built-in GenAI engine backed by Microsoft Azure AI Services and OpenAI foundation models, MIR Insights AI gives customer service professionals access to AI-powered recording summaries and sentiment detection with voice recording transcripts in over 100 languages.

Mitel®, a global leader in business communications, today announced the next evolution of its hybrid unified communications (UC) portfolio with the Mitel Common Communications Framework, an open blueprint for interoperability that enables organizations to deploy a consistent communications experience across on-premises and customer, partner, or Mitel-hosted cloud models for customers requiring a more secured dedicated instance. With this introduction, the company is also launching Mitel Secure Cloud, a new offering designed for organizations seeking the highest level of security, compliance, and data and operational sovereignty. This strategic expansion underscores Mitel’s ability to meet growing demand for flexible and secure hybrid communications deployment models, making the company a frontrunner to serve the largest segment of the business communications market for years to come.

Mitel®, a global leader in business communications, today announced its Virtual Care Collaboration Service (VCCS) has been named “Virtual Workspace Platform of the Year” in the 5th Annual RemoteTech Breakthrough Awards conducted by RemoteTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout technology companies, products, and services empowering remote work and distributed teams around the globe.

Mitel®, a global leader in business communications, today announced that 53 partners throughout North America have been awarded vertical-specific specializations for 2024. Specializations are awarded annually to partners who, after being assessed against strict criteria, display a comprehensive understanding of unique sector needs and are committed to working closely with Mitel to share industry and product knowledge.

Mitel®, a global leader in business communications, today announced the global availability of optimized healthcare experiences through its Virtual Care and Collaboration Service (VCCS). Starting with seven new European markets (UK, Belgium, France, Italy, Spain, Netherlands, and Switzerland), the solution will be rolled out globally during the third quarter of this year.

Mitel®, a global leader in business communications, today announced the winners of its annual Mitel Next Awards for the Americas region. These awards celebrate and acknowledge Mitel partners for remarkable growth in revenue and customer base over the past year. They also honor individuals and organizations that have leveraged Mitel’s technology to redefine communications and enhance operational efficiency.

Mitel®, a global leader in business communications, today announced strategic enhancements to its portfolio that will fuel its ambitious growth plans and deliver significant value for customers and partners around the globe.

Mitel®, a global leader in business communications, today announced the appointment of Bill Dunnion as Chief Information Security Officer (CISO). Dunnion will oversee Mitel’s information security strategy, security architecture, and security standards compliance. He will also assess, develop, and implement industry best practices for security across Mitel.

Mitel®, a global leader in business communications, today announced the creation of a dedicated DACH sales region and the appointment of Christian Jessel as Head of Mitel DACH. This move follows a period of growth after the successful acquisition of Unify last year and signals Mitel’s ambition to cement its position as the largest UC player in the DACH region.

Mitel®, a global leader in business communications, today announced the appointment of Simon Skellon as SVP and Head of International Region. In this role he will be responsible for leading the sales strategy of the business in the EMEA - with the exception of Germany, Austria and Switzerland - and APAC regions, supporting the company’s global expansion plans following the acquisition of Unify in 2023.

Mitel®, a global leader in business communications, today announced it has appointed Eric Hanson to its executive team as Chief Marketing Officer (CMO).

Mitel®, a global leader in business communications, today announced that Jonathan Buckle has been appointed to lead sales strategy and execution for the Americas, including the United States, Canada, and Latin America.

Mitel, a global leader in business communications, enters 2024 ideally placed to capitalize on its number two position in global enterprise unified communications (UC). In 2023, the UC leader expanded its customer base to more than 75 million users in 100 countries through its Unify acquisition and celebrated several significant industry achievements. Entering the new year, Mitel is focused on further growth by taking advantage of an integrated product portfolio that will provide partners and customers with even more flexibility and choice to support today’s evolving workplace.

Mitel, a global leader in business communications, announced today that TMC, a global, integrated media company, has named MiVoice Business as a recipient of the 2023 Unified Communications Excellence Award presented by TMC’s INTERNET TELEPHONY magazine.

Mitel®, a global leader in business communications, today announced that Luiz Domingos has been named Chief Technology Officer (CTO) and Head of Large Enterprise R&D. Domingos joined Mitel through its acquisition of Unify earlier this year.

Mitel®, a global leader in business communications, today announced the appointment of Charles-Henry Duroyon as Chief Operating Officer (COO). Duroyon will oversee Mitel’s global business operations, supply chain, and data privacy office as well as lead the company’s strategic planning and M&A initiatives.

Mitel, a global leader in business communications, today announced it has closed on its previously published plans to acquire Unify, the Unified Communications and Collaboration (UCC) and Communication and Collaboration Services businesses (CCS) of the Atos group. Terms of the transaction were not disclosed.

Mitel®, a global leader in business communications, today announced the appointment of Sophie Ames as EVP & Chief People Officer (CPO), bringing with her 25 years of HR experience in the technology sector.

Mitel®, a global leader in business communications, announced today its next-generation 6900w IP desk phone series has received separate internationally recognized certifications from ENERGY STAR® and Wi-Fi CERTIFIED™. These certifications provide independently verified assurances to partners, customers, and end-users that Mitel’s phones meet or exceed industry-agreed energy efficiency and interoperability standards.

Mitel®, a global leader in business communications, continues to lead the global DECT handset market by announcing the 700d series, a new generation of Digital Enhanced Cordless Telecommunications (DECT) handsets combining simplicity, elegance, and reliability. The suite consists of four new devices designed to address the simplest to the most advanced user requirements and meet the communications needs of organizations in industries like healthcare, hospitality, education and retail. The 700d handsets are designed to meet specific demands where mobility, communication, messaging, location services, access, durability, safety and alarm handling are of utmost importance.

Mitel®, a global leader in business communications, announced today that it has been named as a supplier on Crown Commercial Service’s Network Services 3 framework (RM6116) on the following lots:

Mitel, a global leader in business communications, announced today that TMC, a global, integrated media company, has named MiContact Center Business as a 2023 Contact Center Technology Award winner, presented by CUSTOMER magazine.

Mitel®, a global leader in business communications, announced today that Sourcewell, a trusted service cooperative representing over 50,000 government, education, and nonprofit organizations, has selected Mitel as a preferred provider of communications and collaboration services. This is the fourth consecutive contract Mitel has been awarded over the past 14 years.

Mitel®, a global leader in business communications, today announced that its newly released 6900w IP phone series has received the "Business Phone System Of The Year” award in the annual RemoteTech Breakthrough Awards conducted by RemoteTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout technology companies, products, and services empowering remote, hybrid and distributed work around the globe. This is the fourth year in a row a Mitel solution has won in this category.

Mitel, a global leader in business communications, announced today that TMC, a global, integrated media company helping clients build communities in print, in person, and online, has named its 6900w IP Phone series as a 2023 Unified Communications Product of the Year Award winner.

Mitel®, a global leader in business communications, today announced the winners of its annual Global Partner Awards at the company’s 2023 Mitel Next partner event. Award winners were honored for their impressive performance over the past year, including both revenue and seat growth, and for going above and beyond to provide customers with flexible and future-proof business communications solutions that drive modernization in a fast-changing world.

Mitel, a global leader in business communications, announced it has entered exclusive negotiations with Atos to acquire Unify, the Unified Communications and Collaboration (UCC) and Communication and Collaboration Services businesses (CCS) of the Atos group. The proposed transaction is subject to the consultation of the relevant employee representative bodies and other customary regulatory approvals, with closing expected in H2 2023.

Mitel, a global leader in business communications, is ready for growth as it enters 2023 – the company’s 50th year as a unified communications (UC) leader. Mitel achieved significant milestones and collected several prestigious awards during 2022, priming the UC leader for success entering the new year.

Mitel®, a global leader in business communications, is today sharing the findings of a business communications research survey conducted by analyst research firm Techaisle, which unveils crucial insights into the wide-ranging needs of organizations seeking to modernize their business communications to support hybrid work. The research was conducted in the Australian, French, German, UK, and US markets across industries that include construction, finance, healthcare, hospitality, manufacturing, IT, professional services, retail/wholesale, telecom, transportation, and utilities.